HELP & SUPPORT CENTER
Frequently Asked Questions & Policies
Clear answers regarding timber treatment, doorstep delivery, warranty claims, and zero-percent EMI facilities.
🌲 Timber Seasoning & Materials
All solid lumber is chemically treated using Vacuum Pressure Impregnation (VPI) with copper chrome boron salts. It is subsequently seasoned in computerized dehumidifying kilns to bring moisture content down below 12%, ensuring zero bending, cracking, or termite infestation for decades.
Yes! For sofas and upholstered beds, we maintain swatch books featuring over 80 imported European and Turkish fabric textures. You may also specify Antique Mahogany, Teak, Natural Oak, or Dark Walnut Italian polyurethane lacquer finishes.
🚚 Delivery & Expert Installation
Our dedicated logistics fleet safely transports furniture wrapped in multi-layer corrugated bubble sheeting and protective edge-guards. For modular wardrobes, hydraulic beds, and dining sets, our skilled technicians handle complete assembly on-site at no extra cost.
Ready catalog inventory is delivered within 3 to 5 business days inside Dhaka metro, and 5 to 7 business days for regional divisions. Custom bespoke pieces take approximately 14 to 21 working days for meticulous crafting and kiln conditioning.
🛡️ Warranty & After-Sales Service
Every purchase includes a 1-Year Free Home Carpentry Service Warranty covering joint alignments, hinge adjustments, hydraulic lift mechanisms, and drawer runners. In addition, our solid wood frames carry a 10-Year anti-termite guarantee.
You can submit a service claim via our Contact Form, call our hotline at +8809617444777, or message us on WhatsApp at +8801859814957 with your Order ID and photos.
💳 0% Interest EMI Facility
We offer 3, 6, 9, and 12-month 0% interest EMI on major credit cards including City Bank (Amex), BRAC Bank, Eastern Bank (EBL), Standard Chartered, Dutch-Bangla Bank, and Prime Bank for cart totals above ৳15,000.
🔄 Returns, Replacements & Refunds
Please inspect all furniture items upon delivery in presence of our installation team. In the rare event of transit damage, structural flaw, or mismatched dimensions, we immediately initiate a replacement at zero surcharge.
Still have questions or need a custom design?
Our furniture architects are available from 10:00 AM to 9:00 PM to advise you.